What You Get with Datacor CRM

• A fully integrated, informative and automated system
• Access to real-time data anytime, anywhere from your mobile device
• Robust tools to drive new business and deliver an exceptional customer experience
• Greater business insight to empower informed decision-making and strategic prioritization
• Includes ITR Economics' rates-of-change calculations, essential for understanding your sales trends

Sales Automation Features

• Call reports
• Sales and margin analysis
• Sales agent history
• Prospect tracking
• Opportunity tracking
• Calendars and scheduling
• Customer management
• Note and task management
• Price management
• Integrated CUPS (credit upon proof of sale) processing

Customer Service Features

• Customer portal
• Product catalog
• Quote request
• Purchase history
• Target advertising
• SDS / COA / product specifications
• Special pricing
• Order processing
• Sample requests
• Order status
• Invoice and AR history

Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives you the ability to connect and understand your customers and prospects. It is a combination of people, processes and technology that covers every interaction with your customers and prospects across your entire business.

Datacor CRM is a web-based, mobile-friendly customer relationship management tool that integrates with Datacor ERP to help teams manage every aspect of the sales process. Obtain extensive customer, product and supplier data optimized through smart self-service portals. From a single secure solution, gain immediate access to accurate, real-time data on customers, products, pricing and more to inform fast decision-making, empower sales and support, automate workflows and ensure no opportunity is missed. With a flexible platform that encourages collaboration and transparency, you can connect with qualified leads, close strategic deals and build strong relationships as a competitive business partner.

Datacor Industry Solutions

Technology powering the needs of chemical and process manufacturers

Process manufacturing is different, and companies like yours have unique needs. While other manufacturing software platforms focus on discrete manufacturing, process manufacturing is much more nuanced and complex. Formulation and batch process manufacturing requires different functionality than assembling physical products from parts, such as cars or smartphones. Datacor ERP was purpose-built for process manufacturing companies, designed with your priorities and procedures in mind.

From recipe and formula management to master production scheduling (MPS), material requirements planning (MRP) and safety data sheet (SDS) and certificate of analysis (COA) creation, Datacor ERP supports the activities, functions and features you need and encounter every day. With this specialized software, you’ll stay compliant while better serving customers and boosting product quality. It enables greater accuracy and efficiency by automating key tasks, optimizing manufacturing and streamlining operations across your organization — all from one intuitive, fully integrated system.

Key Features of Datacor ERP

• Demand planning and forecasting, including MRP and MPS.
• Unit of measure conversions.
• Inventory management, including order entry, invoicing, purchasing and procurement, production and receiving.
• Wireless barcoding tools to update quantities right from the floor.
• Supply chain management, including procurement; scheduling and sourcing; resource and logistics management; and linked invoicing, reporting and banking.
• Integrated sales, customer relationship management (CRM), financial management, invoicing, general ledger, reporting and banking information.
• Regulatory compliance, including SDS and COA creation; batch manufacturing records (BMRs); allergen, non-GMO and Kosher certification; labeling; safety procedures; and reporting.
• Computerized maintenance management system (CMMS) for repairs and plant preventative maintenance.
• Price change management and customer profiles to track individual negotiated pricing.
• Recipe and formula management.
• Cost and profitability tracking based on potency, units of measure and storage and transportation costs.
• Quality management, including cradle-to-grave traceability, rework and off-spec material and lot and batch-number tracking.
• Serialized drum, tote, and cylinder tracking and management.
• Truck run management and mobile proof of delivery.

Industries We Serve:

Chemical

Meet and exceed stringent chemical industry needs with specialized technology

Food & Beverage

Maintain a healthy bottom line while matching competitive pricing and strict FDA regulations

Industrial

Fuel exponential growth by driving business decisions with greater speed and accuracy

Contract Packagers & Manufacturers

Streamline the complexities of contract packaging without sacrificing quality

Coatings

Exceed quality standards and improve customer service with total process control

Personal Care

Obtain clean, clear-cut views into your core business to respond to industry demands

Benefits of Using Datacor ERP for Process Manufacturing:

• Maximize your transactional gross profit.
• Optimize your supply chain with no extra effort.
• Stay compliant with federal, state and local regulations and requirements, including OSHA, EPA, FDA, and DEA.
• Maintain real-time accuracy of orders, inventory, invoicing, reporting and financial information through seamlessly integrated modules.
• Keep staff and consumers safe with health and safety compliance features and cradle-to-grave traceability in the event of a recall.
• Easily adapt to a constantly changing market, including regulations and pricing.
• Ensure top-of-the-line products, from formulation to shipping.
• Enable data-driven sales through tailored customer profiles and price lists.
• Save time and effort while increasing accuracy through automatic conversions.
• Reduce waste and save on the bottom line with cost and profitability tracking and just-in-time ordering capabilities.