• Register
  • Login
  • EnglishFrenchGermanItalianPortugueseRussianSpanish
Registration is Free


loader

Customer Service: Utility Style

ALZ-136449
PennWell Books
Tulsa, OK
New
$95.00
$10.00
Description of Item

Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices.

Features & Benefits

  • Build an aligned motivated team
  • Offer new services and products to meet your customers' needs
  • Reduce unbilled losses in your meter to cash cycle
  • Create effective channel management
  • Define, measure and map your key customer service processes
  • Utilize workforce management tools

Audience

  • Engineers
  • Customer service professionals
  • Utility owners / executives
  • Students

About the Author

Penni McLean-Conner is a utility executive with over 25 years of experience in field operations, customer service and energy efficiency. Her current role as Senior VP and Chief Customer Officer for Eversource Energy involves both leading the meter to cash team and processes and leading the energy efficiency programs for our three state service territory. 

She holds a bachelor’s degree in industrial engineering from North Carolina State University and is a registered professional engineer. Additionally, she is active in the industry, serves on boards for the CIS Conference, CEE, AESP, and NEEP. 

Details
Type: Hardcover
Size: 6 x 9 inches
Pages: 250
Published: 2005
ISBN: 9781593700539

 

Shipping & Handling

International shipping costs vary based on country and port. Please send us international location for accurate quote.

Ratings & Reviews

No Ratings & Reviews given yet..

More Items From PennWell Books

item image

SPE Petroleum Engineering Certification and PE License Exam Reference Guide, Sixth Edition

0.0 out of 5 (0)
item user image

PennWell Books

70.00

item image

Petroleum Engineering Handbook, Volume IV: Production Operations Engineering

0.0 out of 5 (0)
item user image

PennWell Books

115.00

item image

Openhole Log Analysis and Formation Evaluation Second Edition

0.0 out of 5 (0)
item user image

PennWell Books

220.00

item image

Transient Well Testing

0.0 out of 5 (0)
item user image

PennWell Books

220.00

item image

Enhanced Oil Recovery, Second Edition

0.0 out of 5 (0)
item user image

PennWell Books

240.00

item image

Tight Gas Reservoirs

0.0 out of 5 (0)
item user image

PennWell Books

190.00

Similar Items (Recommended Items)

item image
Pipes - Raw Mechanical - Parts # RM2.906X1.818DN
0.0 out of 5 (0)
item user image

K&'B Industries

341.01

item image
1999 MANAC T/A CONTROL VAN WITH SWITCH GEAR
0.0 out of 5 (0)
item user image

Weaver Auctions'

150,000.00

item image
surfactant SDS
0.0 out of 5 (0)
item user image

Dr. Farad Sagala

100.00

item image
Pub Blanks - Part # PB2OAG940
0.0 out of 5 (0)
item user image

K&'B Industries

213.06

item image
Pub Blanks - Part # PB2OAM940
0.0 out of 5 (0)
item user image

K&'B Industries

212.78

item image
Landing Nipple Blanks - Part # 711X2314
0.0 out of 5 (0)
item user image

K&'B Industries

660.94